About Aims
For more than 15 years Aims Homecare has provided CQC-regulated home care to families across Surrey, built on compassion, respect and professionalism.
Aims Homecare was established on a straightforward principle: everyone should be able to remain safe, independent and comfortable in their own home, with their dignity intact. Home care is arranged quickly by a local Surrey team who know each family and each carer by name.
Our story
Aims Homecare began in 2011 with a small team of carers in Surrey and the conviction that domiciliary care works best when it is local. Fifteen years later we have supported more than 2,000 customers across Surrey, with bases scattered across the county — and calls are still answered by a person on the care team, not a call centre.
Aims Homecare is part of the Aims Group, which provides the clinical governance, training standards and recruitment reach of a substantial organisation. Day-to-day decisions about your care, however, are made by the Leatherhead team who deliver it, which means direct accountability and carers who know the families they support.
A rota of unfamiliar carers undermines good care. We match every customer with the same carer, or with a small and consistent team, and introduce them before care begins. Familiar faces build the trust on which good care depends.
Families are part of the care team. Care plans are written and reviewed with you, and we keep you informed between visits, so that whether you live nearby or several hours away you know how your relative is doing.
Built for rapid care
Many agencies rely on carers' own cars, paper rotas and answering machines. We operate our own vehicles, coordinators and scheduling technology, so that visits are reliable and changes are acted on promptly.
Aims carers drive company vehicles, owned, insured and maintained by us, which removes the delays that come with public transport and unreliable private cars. When a visit is scheduled the carer arrives, and an urgent request can be met by putting a carer on the road within minutes.
Every family is assigned a care coordinator: one named person who builds the rota, briefs the carers, answers your calls and holds responsibility for the detail of your care. There is no need to repeat your circumstances to a different person each time you telephone.
Our care app was designed and developed in-house for the way we work. It connects carers, coordinators and schedules in real time: visits are logged as they happen, changes reach carers immediately, and urgent requests are dispatched to the nearest available carer.
Sickness, traffic and emergencies are unavoidable. Because our vehicles, coordinators and app work together, replacement cover is arranged before a gap appears. Someone is always available, and a scheduled visit is not left uncovered.
Our carers
The quality of home care depends on the quality of the carers who deliver it, so we invest in ours at every stage of their employment.
Every carer passes enhanced DBS background checks, referencing and values-based interviews. We recruit for warmth and reliability first, because practical skills can be taught and character cannot.
Full NVQ support, moving and handling, medication management, dementia awareness and first aid, with regular supervision and refresher training, not one-off inductions.
Every Aims carer is employed, supervised and supported, and is never left to manage a difficulty alone. Backup cover means someone is always available.
Measuring outcomes
We review every care plan at regular intervals and record how our customers are doing, so that the effect of home care can be measured rather than asserted.
Families reporting improvement after 12 weeks of care, by area, from our routine care-plan reviews
Source: Aims Homecare internal care-plan review data. Individual outcomes vary with each person's health and needs.
Typical onboarding timeline: how quickly each step happens (hours from your first call)
Typical timeline for standard visiting care; urgent and hospital-discharge cases are prioritised and can move faster.
Our values
Support delivered with warmth, patience and unhurried attention.
Support that arrives when it is scheduled, week after week.
Clear information, accurate records and commitments that are kept.
Each person is treated as an individual, with dignity and privacy.
Regulated quality
The Care Quality Commission, or CQC, is the independent regulator of health and social care in England. Every rating it awards is published openly, so our performance can be checked rather than taken on trust.
The team
Group Manager
15 years with Aims, overseeing operations across the entire organisation.
Registered Manager
10 years with Aims, leading daily operations, compliance and service quality.
Senior Carer
7 years with Aims, First Aid specialist and Manual Handling Champion.
Senior Carer
6 years with Aims, medication management, team leadership and quality assurance.
They are supported by a carefully selected team of carers, DBS-checked, fully trained and regularly supervised, with backup cover so that someone is always available.
Where we care
From our Surrey base, our fleet places every Surrey postcode within reach, from the larger towns of Surrey to the villages between them. If you live in Surrey, we can provide care in your own home.
Years of care in Surrey
Families supported
On homecare.co.uk
Home care provider, South East
We support the Homecare's Got Talent community choir.
If you are looking for a home care agency in Surrey, it matters who stands behind the name. Aims Homecare is a CQC-registered home care agency based at 59 Kingston Road in Leatherhead, run by the same local team for more than 15 years and part of the wider Aims Group. The people who plan your care are the people who answer the telephone, and they know every family and every carer by name.
As a domiciliary care provider in Surrey, we support families and the surrounding towns, with everything from hourly visiting care and specialist dementia care to full-time live-in care. Explore all our services, see our home care pricing, or arrange a visit to our Surrey care team.