A same-gender carer on request.
If you would prefer a female or male carer for personal care, tell us at the assessment and we will match you accordingly.
Dignity-firstTrained & discreet
Personal care
Personal care at home
across Surrey.
Discreet, respectful help with washing, dressing and the private parts of the day, from a trained carer you know, in the comfort of your own home.
CQC rated Good
Rated 9.5/10 by families
From £36.95/hour
Same carer · Matched to you
“Excellent service. The carers we have are brilliant and so kind and caring.” — C W, verified review, homecare.co.uk
Understanding personal care
Personal care at home, explained clearly.
Personal care at home means assistance with the intimate parts of daily life: washing, dressing, using the toilet and remaining comfortable. Accepting that assistance is difficult for most people. After managing these tasks independently for seventy or eighty years, allowing someone to help can feel like a loss. In practice it is the opposite. With a patient, discreet and well-trained carer, personal care restores what struggling alone removes: feeling clean, comfortable, properly dressed and entirely yourself. Families across Surrey, arrange it for exactly that reason.
What's included
What personal care at home includes.
Every visit follows your personalised care plan and provides only the help you have agreed to. Typical support includes the following.
Washing & bathing
A bath, shower or wash, safe, unhurried and private.
Dressing & grooming
Dressing and grooming to your own standards.
Continence care
Sensitive, matter-of-fact support with pads and products.
Toileting support
Discreet help getting to and using the toilet safely.
Oral & denture care
Daily care of teeth, dentures and mouth.
Hair, skin & nail care
Everyday grooming that keeps you comfortable and confident.
Shaving
A wet or electric shave, done as you prefer.
Mobility & transfers
Safe support in and out of bed, chairs and the bathroom.
Catheter & stoma support
Trained, confident help with catheter and stoma routines.
How we protect dignity
How we protect dignity during personal care.
The tasks themselves are straightforward; the manner in which they are carried out is what determines whether personal care is tolerable or welcome. Six principles shape every personal care visit we make.
The same familiar carer each visit.
Intimate care from a stranger is difficult; from someone you know and trust, it becomes routine. You will see the same carer visit after visit.
Your own routine, kept intact.
A bath in the evening, a shave before breakfast, hair set a particular way: the care plan follows the habits of a lifetime rather than an agency schedule.
Privacy, discretion and closed doors.
Doors are closed and towels prepared before care begins, and conversation stays natural throughout. What happens in the bathroom remains entirely private.
Encouragement rather than taking over.
Carers assist with what has become difficult and encourage everything you can still manage yourself, because retaining independence is the purpose of the visit.
A care plan in your words.
Your care plan is written in your words, covering how you like things done and what matters to you, so every carer follows your lead.
Personal care at home
at £36.95/hour
30-minute visits at £29.95, ideal for a morning wash and dress or evening routine. No call-out fees, no hidden charges. Every price is a starting "from" rate, and your exact quote is confirmed after a free physical assessment at your home. Same rates 7 days a week, with no weekend premium; Bank Holidays are charged at double the standard rate.
Skilled hands and a kind manner.Trained and assessed for the most sensitive care.
The Aims difference
Trained for sensitive personal care.
Personal care carried out well requires skill as well as kindness. Every Aims carer is trained, assessed and regularly refreshed in the areas that keep intimate care safe as well as dignified.
- Moving & handling: safe transfers, hoists and equipment
- Continence care: practical, sensitive and matter of fact
- Pressure-area awareness: spotting sore skin before it becomes a problem
- Infection control: rigorous hygiene on every single visit
Who it's for
When personal care at home helps.
Washing or dressing has become difficult.
Stiff joints, poor balance or low energy make the bathroom the highest-risk room in the house. A daily personal care visit makes it safe again.
Intimate care is straining family relationships.
Helping a parent to bathe alters the relationship. Passing intimate care to a trained professional allows you to return to being a daughter or son.
Recovery, or a long-term condition.
After a stroke, surgery or with Parkinson's or dementia, trained support protects skin, dignity and confidence while abilities change.
How it works
How to arrange personal care at home.
1
A free assessment at home.
We visit you at home, or in hospital, and establish what help you would like, in your own words.
2
A written personal care plan.
A plan built around your routines and preferences, including carer gender where you have one, with a clear written quote.
3
Matching you with a carer.
You meet your DBS-checked, trained carer before any personal care begins, so that trust is established first.
4
Ongoing reviews as needs change.
We adjust the care plan as needs change, and keep the family informed after every visit.
Care can begin within 24 to 48 hours of your assessment.
"Excellent service. The carers we have are brilliant and so kind and caring."
"Extremely reliable, honest, dependable… lucky to have the carer I have."
Rated 9.5/10 from 58 verified reviews · Read all our reviews on homecare.co.uk →
Personal care questions
Common questions about personal care.
Almost everyone feels this way at first, and it is an entirely normal reaction. Her carer will begin with whatever she is comfortable with, build trust over the first few visits, and let her set the pace. For most people the embarrassment settles within a week or two, once the carer is no longer a stranger.
Yes. If you would prefer a same-gender carer for personal care, or have any other preference, tell us at your free assessment and we will match accordingly. It is a common request and one we meet wherever we can.
Yes, one carer can support both partners in the same visit, each with their own care plan and their own preferences respected. For couples with greater needs, our live-in care for couples keeps loved ones together at home with round-the-clock support.
Yes. Our carers are trained to support catheter and stoma routines hygienically: emptying and changing bags, monitoring for problems, and informing the district nurse or GP if anything requires clinical attention. Each step is set out in the care plan.
Personal care can begin within 24 to 48 hours of your free assessment, including after a hospital discharge. You will meet your carer beforehand, so the first personal care visit is never with a stranger.
£36.95 per hour, with 30-minute visits at £29.95, which is sufficient for a morning wash and dress or a bedtime routine. There are no call-out fees or hidden charges, and you will receive an exact written quote after your free assessment. Our pricing page sets out full details and funding options.
Related services
Other home care services we provide.
Local to you
Personal care at home across Surrey.
Aims Homecare has provided personal care in Surrey for more than 15 years, from our office on Kingston Road in Leatherhead. Our carers deliver personal care at home in Surrey daily, alongside help with washing and dressing. Because we are a local home care agency rather than a national franchise, your carer lives nearby and is supported by a Surrey office team who answer the telephone themselves. Personal care starts at £36.95 per hour, with 30-minute visits at £29.95; see our home care pricing for full details and funding options.
Personal care rarely stands alone. Most families build it into a wider plan of elderly care at home, combining morning and evening personal care visits with hourly care for meals and errands, night care when overnight toileting becomes the worry, or specialist dementia care. Whether you are arranging washing and dressing support for a parent in Surrey, personal care at home, or continence care after a hospital stay, it begins the same way, with a free care assessment at home and no obligation.