Multiple sclerosis care
MS care at home across Surrey, built around a condition that fluctuates: more support during a relapse, less when you are well, and the same carer throughout.
“The team that cares for me are timely, caring, and supportive.” — S M, verified review, homecare.co.uk
Understanding MS
Multiple sclerosis rarely follows a straight line. Symptoms fluctuate, relapses arrive without warning, and a good week can look nothing like a difficult one, so a fixed care rota does not fit. Over 150,000 people are living with MS in the UK, around 1 in every 400 people, and more than 7,000 are newly diagnosed each year, around 135 every week (MS Society). People are most likely to find out they have MS in their thirties and forties (MS Society), which means care has to fit around jobs, families and full lives rather than replace them. Our MS care at home changes week to week across Surrey and the surrounding towns: practical support with the tasks that drain energy, provided by a carer who understands fatigue, heat sensitivity and the difference a relapse makes.
The types of MS
MS is usually described in three types, and each asks something different of day-to-day support, so we shape MS care at home around the type, the symptoms and the person rather than a template.
Around 85% of people with MS are diagnosed with relapsing remitting MS (MS Society), which means periods of new or worsening symptoms (relapses) followed by partial or full recovery (remission). Life can feel almost unchanged for months, then alter within a week. How our care adapts: a light-touch baseline with a relapse plan agreed in advance, so support scales up within days when a relapse hits, and back down when it passes.
A stage that can follow relapsing remitting MS, where disability gradually increases with fewer or no relapses. In the past, before disease modifying therapies, this change typically took around 20 years, and with modern treatment fewer people are likely to reach it, or it takes longer (MS Society). How our care adapts: steadier, more regular support with mobility, personal care and energy budgeting, reviewed often, so the plan keeps pace with gradual change rather than lagging behind it.
About 10 to 15% of people are told they have primary progressive MS at diagnosis (MS Society), and symptoms gradually build from the start, without distinct relapses, often affecting walking first. How our care adapts: consistent, practical help that protects independence for as long as possible, close work with physios and OTs on equipment and safe moving, and honest reviews as needs grow.
Approximate share of people by type of MS at diagnosis
Source: MS Society. Around 85% of people with MS are diagnosed with relapsing remitting MS, and about 10 to 15% are told they have primary progressive MS. Secondary progressive MS isn't diagnosed at the outset. It is a later stage that can develop from relapsing remitting MS, which is why it doesn't appear as a share at diagnosis.
What's included
Every care plan is individual, shaped around your symptoms, your energy and your week. Typical support includes the following.
Carers take on the tasks that drain energy, so yours is spent where it matters.
Rooms kept cool, showers timed sensibly and outings planned around warm days.
Steady help on unsteady days and a step back on stronger ones.
Carers prompt medication and collect prescriptions, following your MS team's plan.
A plan agreed in advance, so that extra support starts within days rather than weeks.
Carers assist with washing and dressing on the days you need it, at your pace.
The household tasks that consume energy are quietly taken care of.
Visits before work, after the school run or in the evening, for adults of every age.
Regular reviews so the plan keeps pace with the condition, and with you.
Care that flexes with relapses
The difficulty in arranging MS care is that the level of need keeps changing, so the plan is designed to change with it.
When a relapse begins, there is no waiting list. We agree a relapse plan at your assessment, so extra visits, longer calls or overnight support can start within days, often 24 to 48 hours.
When symptoms settle, care steps down just as quickly. You will not be committed to paying for support you do not currently need.
Whether care increases or reduces, the carer remains the same. Your carer learns your baseline, notices changes early and continues seamlessly when support increases, so you never have to explain your MS again to a stranger.
MS care at home
30-minute visits from £22, 45 minutes from £25, sleeping nights from £150, waking nights from £29/hour, live-in care from £225 per full 24 hours (around £1,575/week). Every price is a "from" rate. Your exact quote is confirmed after a free, no-obligation physical assessment at home. Same rates 7 days a week, including weekends and bank holidays, and you only pay for the level of care you currently need.
How it works
At home, at a time that suits your energy. We listen to how MS affects your weeks, the good ones and the difficult ones.
A written care plan for ordinary weeks, plus an agreed relapse plan for when you need more, with a clear written quote for both.
A DBS-checked, trained carer is matched to you for age, interests and lifestyle, with introductions before care begins. Every Aims carer arrives in our green uniform, so you always know who is at the door.
Regular reviews adjust the plan as your MS changes, and you can call our Surrey care team at any time in between.
Care can begin within 24 to 48 hours of your free assessment.
"The team that cares for me are timely, caring, and supportive."
Highlighted how the team adapted to changing needs, and the dedication of staff over nearly two years.
Rated 9.3/10 from 50 reviews. Read all our verified reviews on homecare.co.uk.
MS care questions
Yes, because it is planned for in advance. Your relapse plan is agreed at the assessment, so when symptoms flare you call our Surrey care team and the extra visits, longer calls or overnight support already agreed can begin within days, often 24 to 48 hours. There is no new assessment and no starting again.
No. When symptoms settle, care steps back down and so does the cost. Some people keep a single weekly visit as a baseline so that their carer stays familiar; others pause visits entirely between relapses. The decision is yours, and there are no minimum terms or hidden charges.
Yes. MS fatigue is not ordinary tiredness, and warmth can genuinely worsen symptoms; our carers plan around both. That means concentrating tasks when your energy is at its best, keeping rooms cool, timing showers and outings sensibly, and never mistaking a difficult day for a lack of effort.
Much of our MS care at home is arranged for exactly this situation. People are most likely to be diagnosed with MS in their thirties and forties (MS Society), so we schedule visits around work, childcare and social commitments, whether that means early mornings, evenings or targeted help on particular days, and we match you with a carer whose company you will enjoy. Care should keep your life running rather than take it over.
Yes. One carer, or a small and consistent team, even as care increases and reduces. With a fluctuating condition this matters: someone who knows your baseline notices a change early, and you never spend a difficult day explaining your MS to a stranger. If your regular carer is away, a briefed member of the same team covers.
Visits start from £22 for 30 minutes, £25 for 45 minutes and £28 for an hour, with waking nights from £29/hour, sleeping nights from £150/night and live-in care from £225 per full 24 hours (around £1,575/week). Every price is a "from" rate. Your exact quote is confirmed after a free physical assessment at your home, and the same rates apply 7 days a week, with no weekend or bank-holiday premiums. Local authority funding, direct payments and, where needs are primarily health-related, NHS Continuing Healthcare can all apply to MS. See our funding guide or ask at your free assessment.
Related services
Local to you
Aims Homecare provides MS care at home throughout Surrey, with multiple sclerosis home care and flexible visiting support. From our Surrey care team, our DBS-checked carers support people with relapsing-remitting, secondary progressive and primary progressive MS, from a couple of visits a week that keep a working life on track, through to live-in care when symptoms progress. Because we are local and independent, increasing care during a relapse takes a telephone call rather than a contract renegotiation.
Many people with MS combine our visits with home help and housekeeping to protect their energy, or add night care during difficult spells. Family carers can lean on respite care when they need a break. To see how flexible MS care at home could work for you, compare options on our pricing page, or call our team on 01372 386222 for straightforward advice.